Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.

Because many of our items ship directly from our suppliers, we don't require items to be mailed back in most cases. Instead, once your return request is approved, we'll process a refund or send a replacement directly, whichever makes the most sense for your situation. To start a return, contact us at craigpittG67@outlook.com with your order number and reason for the return.

In some cases, we may ask you to send the item back. If so, we'll provide the correct return address and instructions at that time.

Damages and issues
Please inspect your order upon reception and contact us immediately at craigpittG67@outlook.com if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods, custom or personalized orders, and personal care items. We do not accept returns on hazardous materials, flammable liquids, or gases. Please contact us if you have questions about your specific item. We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get the item you want is to request a return or refund on your original order, then place a new order separately.

European Union 14-day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification.

Refunds
We'll notify you once your return request has been reviewed, and let you know if it's approved. If approved, refunds are issued to your original payment method within 10 business days. Please note your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since your return was approved, please contact us at craigpittG67@outlook.com